Returns

We hope your THEON shaker becomes part of a ritual you love. If you change your mind, you may request a return within 14 days of receiving your order.

Change-of-mind returns

To be eligible, the shaker must be unused, unwashed and in its original packaging, with proof of purchase. For hygiene reasons, we cannot accept a change-of-mind return after a shaker has been used or washed.

Email hello@theon.nz before returning your item. Returns sent without prior approval may not be accepted.

Customers are responsible for change-of-mind return shipping costs, and original shipping charges are not refundable. Once the item has been received and inspected, an approved return will be issued as THEON store credit by email. Store credit is not redeemable for cash.

Faulty, damaged or incorrect products

If your shaker is faulty, damaged on arrival, does not match its description or you receive the wrong item, contact us as soon as possible at hello@theon.nz. Please include your order number and photographs where helpful.

We will provide the remedy required by applicable consumer law, which may include repair, replacement or refund. Where we ask you to return a faulty or incorrect product, THEON will cover reasonable return costs.

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer law.